Effective Date: 4-16-2025
Medwave Software Solutions, Inc. (“Medwave”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our systems, including communications through mobile numbers and SMS messaging.
1. Information We Collect
We may collect the following types of personal and non-personal information:
- Personal Information: Name, email address, phone number, business name, physical address, payment information, and other identifiers.
- Mobile Number & SMS Data: Mobile phone numbers submitted for communications and transactional alerts, along with SMS message history related to our services.
- Usage Data: Pages visited, device information, browser type, IP address, and other analytical data.
- Communication Data: Email interactions, support inquiries, and phone call metadata.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our software products and services.
- To communicate with you regarding updates, support, promotions, and administrative messages.
- To send SMS reminders, alerts, or confirmations related to appointments, system updates, or other relevant services.
- To fulfill legal and regulatory obligations.
- For internal record-keeping and analytics.
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors assisting with payment processing, messaging, hosting, and analytics.
- Legal Authorities: When required by law, subpoena, or regulatory obligation.
- Business Transfers: In connection with mergers, acquisitions, or sale of assets.
4. SMS and Mobile Number Policy
When you provide your mobile number to Medwave Software Solutions, Inc., you consent to receive SMS messages related to our services. This includes, but is not limited to:
- Appointment reminders and confirmations
- System alerts and operational updates
- Support communications and service-related notifications
Your Consent and Rights:
- You may opt-out of SMS communications at any time by replying STOP to any SMS message we send.
- Message and data rates may apply depending on your mobile carrier and plan.
- We do not share your mobile number with third parties for marketing purposes without your explicit consent.
5. Data Retention and Security
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict our use of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us at: privacy@medwave.us
7. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly.
8. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Medwave Software Solutions, Inc.
1645 Furlong Road
Email: debbie.espinsoa@medwave.us
Phone: 707-756-2645